If you need to modify or cancel your order, email us at hello@themuttstudio.com as soon as possible. While we'll do our best to help, please note that we can't guarantee changes due to our speedy processing. Thanks for your understanding!

NOTE: Please note that for custom products, modification requests, edits, or cancellations can only be made within the first hour of placing your order. After this timeframe, our designers will have begun the customization process, and adjustments cannot be made.

If the item you received arrived damaged, don't worry, we've got you covered! Just send us an email at hello@themuttstudio.com with a photo of the item you received and your order number, and we'll take care of it for you.

Please note, refund requests can only be considered if you contact us within the initial 30 days after receiving your order.

We are sad to hear about lost or stolen packages, but unfortunately, we can't be responsible for them once they're confirmed as having been delivered to the address you provided.

However, we're happy to help you investigate! Just reach out to us and we'll confirm the delivery address, date, tracking information, and shipping carrier so you can take the next steps.

For custom products, modification requests, edits, or cancellations can only be made within the first hour of placing your order. 

After this timeframe, our designers will have begun the customization process, and adjustments cannot be made. If you would still like to get a refund, and your order hasn’t been produced yet, a partial refund may be issued for half the value of your order.

Unfortunately, refunds cannot be issued for orders that have already been produced or include digital products delivered via email.

If you’d like to change your photo after our designers have started to work on your order, a fee of $12 will be applicable.

Please make sure the email associated with your order is correct and valid. Design approval is essential to kickstart the production of your order. If you haven't received an email after 7 business days of purchase, please check your spam folder and contact us.

If you don't hear back within 48 hours, it's possible that emails are bouncing back. If this is the case, please reach out to us using a different email address so we can send you your design for approval asap!

We want you to be happy with your purchase, but if it's not working out, no worries! Just send the item(s) back within 30 days of receiving your order to get a refund.

Once we get the package and it is inspected by our team, your refund will be processed and the amount you paid will be automatically credited to your original method of payment, in 1-5 business days. Just remember, the item(s) must be unused and in its original condition.

NOTE: Shipping and transaction fees are non-refundable.

CUSTOM PRODUCTS: Please note that, given the unique, handmade nature of our customized items, we are unable to facilitate returns or issue refunds, except in cases where the item arrives damaged. For more detailed information, please review our 'Custom Products' section above.